Vijay vishwakarma

Attend inbound / Outbound calls for sales non sales. Use operational crm for feedback or product knowledge. Achieve target assigned by team leader. Achieve call quality score for improvement. Collect customer ptp resolution and report to team leader.

Sr.Executive Attend inbound / Outbound calls for sales non sales. Use operational crm for feedback or product knowledge. Achieve target assigned by team leader. Achieve call quality score for improvement. Collect customer ptp resolution and report to team leader.

Attend inbound / Outbound calls for sales non sales. Use operational crm for book order and mentioned complaints Work closely with sales, Supplier s Pricing, Other support team

Complete assigned cases within time period. Achieve assigned task daily or monthly. Report assigned data Skip tracking Make MIS of performance Follow up on assigned cases like PL/CD/CC/Bucket Provide feedback for process improvement to tea

Maintain MIS and coordinated activities of collection attempting to gather monies owned from consumers. Training process - Collection&Recovery , Skip tracking to agents. Prepare and delivered performance review of number collection agent to support continuous of department. Review performance and keep motivation&Appreciation for agents. Coordinate with other department to arrange facilities for team. Prepare Strategy for achieving team target . Performance review of callers on daily weekly monthly. Coordinate to collection agency

Coordinate and relationship with agency. Complete assigned target Training for new agent. Review performance and keep motivation & Appreciation for agents Formulating evaluative resources to guide fieldwork Monthly planing for achieving agency target