Sudarsan Bathala

Worked as an Production Support Analyst Intern Trainee in NatWest Group PROJECT: - STyLE Description: - STyLE is a business-critical application which serves the confirmations and affirmations of the trades for different financial instruments in investment banking.it is a highly distributed system with front end in .Net\Angular and backend in Java. Tool: - MSSQL, ITIL Certification, SQL, Slx, MongoDB, OBIEE, GENEOS, Service Now, Autosys, Argon Tools. ● Fundamentals Unix and Linux shell command line experience ● Sound knowledge of the ITIL or Incident, Problem and Change management for Production support ● Debugging skills and analytical ability to find the problem and provide resolutions in short timelines, ticket resolving, supporting user issues ● Basic knowledge of CI/CD tools and concepts ● Certification and Knowledge of ITIL processes. My Role: - I am part of the production support team which takes care of the application from a technology point of view. ● Supporting inhouse High frequency algorithmic trading platform with advice and analytical approach. ● A significant portion of time will be spent in configuration & setup of new applications and monitoring trading applications and Perform Health Check of Applications. ● Resolving trading related critical issues on a timely basis and Monitor Incoming Traffic from upstream. ● Escalating/communicating appropriately with other internal teams wherever needed and Triaging Production Issues and Incidents, Release Management. ● Drive continuous improvement in the SDLC CI/CD Pipeline. ● Email Communication with domestic/international Clients & Weekend call support rotational. ● A very capable communicator with the ability to communicate complex technical concepts clearly to your peers and management level colleagues.