Reshma Unni Krishnan
About Candidate
Private Banking – Payments, CTIP (KYC) & Credit operations.
Honed by more than 9 years of rich managerial experience with a specialized skill set in Private Banking-Operations, Customer request handling, Strong visualization, and Team management.
A Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem–solving acumen. Assists senior managers in accomplishing demanding targets by encouraging staff and coordinating resources.
ACCOMPLISHMENTS:
- Recognized for exceptional performance & review skills thereby receiving the “Error-free Processor” award.
- Awardee of “Value Champ International” for being the lead & displayed outstanding leadership skills in the relay of cross-training functionalities with inter & intra teams.
- Collaborated with team Country-operations for CTI migrations. Coordinated with the management team from the inception of CTI migration till its successful deployment.
- Led and monitored the performance of team members to ensure efficiency in meeting individual and group targets specifically at cut off time.
- Effectively communicated the organizational regulations and SOPs to the recruits and mentored them as part of facilitating their onboarding process.
- Successful E -learner of dynamic processes in Payments, Investigations & credit operations and an immaculate articulator.
- Detail-oriented associate manager in leading a team of high-performing professionals to ensure quality and error-free process approvals & other credit operations.
- Proficient in addressing calls and cultivating robust relationships with Clients and High Net worth Individuals (HNWI).
- Meticulous and organized team leader in handling complex digital payments and fund transfer systems.
- Enhanced a proactive work culture & delivered excellent results through efficient management, supervision and mentoring.
