Harish R
About Candidate
Hi,
I hope this mail finds you well. I am writing this mail to you, seeking opportunity for Senior Manager, Associate Director/Director role with your organization/client. Attached herewith my CV for your further perusal and a synopsis is given below:
Over 20 years’ experience in ITeS/BPO/KPO space in Operations/Service Delivery
Managing team size of 200+ FTE across multiple locations
Multiple domain experience Mortgage, Banking, Cards, Telecom, and Retail-CPG
Possessing excellent People, Performance, Project Management skills
Worked with leading clients across the globe and delivering beyond expectations
Driving process improvement initiatives resulting in dollar savings
Currently Sr. Manager Operations at Altisource Business Solutions, managing Loan Setup, Underwriting and Purchase Review, revenue of over $2.0 Mn
Previously Senior Manager in Visionet and Conduent Business Services and
Part of Knowledge Services with Infosys Technologies and Team Lead operations with Infosys Ltd.
Thanks and looking forward to hearing from you. Of course, I’m always willing to return the favor if you ever need.
Regards,
Harish R
+91 8589016348
Location
Education
Work & Experience
• Managing Operations and Service Delivery for multiple clients with over 200+ FTEs in Mortgage Origination, Loan Setup and Underwriting • Loan Setup : Loan Registration, Document Classification, and TRID Review • Underwriting : Pre-Underwriting, and Segmented review • Pre-Purchase Review : LSU and Purchase Review • P&L Owner with revenue of $2.0 Mn per year • Executed Rightsizing with Cross Training, revision of processing time and efficiency optimization ~25% and Value stream mapping exercise to streamline process, with automation of process • Anchored successful projects for Reporting Unit wide metrics : • Performance Dashboard for individual performance, • Quality to analyze error trends and plug gaps, • Inflow volume to aid forecast for capacity planning and budgeting • Team Management : Initiated and Practicing Quarterly skip-level meetings, implementation of Succession Planning, to build a second line of command • Initiated project for leveraging Workflow Management System, for seamless Billing and Payroll preparation • Sole NMLS Certified aiding setup of Offshore branch • Knowledge Mgmt.: Change in periodic assessment and reinforcement • 25% reduction in incentives/increased production targets through periodic review and revision of Average Processing time • Vital role in Org. wide Quarterly Town Hall working with executive leaders • Collaborating with HR for POSH and Peer Support Prog. • Creation and Reporting of C-Sat at Unit level
