ANAMIKA SINGH

SENIOR BRANCH OPERATION MANAGR

About Candidate

My major Key Result Areas (KRAs) include being responsible for… LI & GI fresh and renewal business login, punching, and tracking issuance with the team & Principal companies.
Monitor the process and ensure compliance adherence, as well as timely follow-up with my team for pending business punching in the system.
Review end-to-end KYC reports of my venues.
Transactions monitoring for suspicious activities.
Handling branch auditing, branch service quality scorecard, and managing a team.
Maintain UP zone ECS collection reports.
Portfolio Management & Analysis.
Maintain daily basis MIS for pending business punching.
Tracking all cash activities perform by my teams.
Retention & enhancement of the value of existing clients.
To answer & solve all queries of customers within the time frame regarding policy, issuance related.
Regular individual Followup with my team members & HNI clients.
Assisting in organizing, planning, and implementing strategy.

Location

Work & Experience

S
SENIOR BRANCH OPERATION MANAGER 13/01/2020 - 31/07/2023
BAJAJ CAPITAL INSURANCE BROKING LTD.

My major Key Result Areas (KRAs) include being responsible for... LI & GI fresh and renewal business login, punching, and tracking issuance with the team & Principal companies. Monitor the process and ensure compliance adherence, as well as timely follow-up with my team for pending business punching in the system. Review end-to-end KYC reports of my venues. Transactions monitoring for suspicious activities. Handling branch auditing, branch service quality scorecard, and managing a team. Maintain UP zone ECS collection reports. Portfolio Management & Analysis. Maintain daily basis MIS for pending business punching. Tracking all cash activities perform by my teams. Retention & enhancement of the value of existing clients. To answer & solve all queries of customers within the time frame regarding policy, issuance related. Regular individual Followup with my team members & HNI clients. Assisting in organizing, planning, and implementing strategy.

Skills

OPERATION MANAGEMENT
100%
CUSTOMER SATISFACTION
100%
CUSTOMER RETENTION
100%
TEAM LEADERSHIP
100%
BRANCH MANAGEMENT
100%

Awards

B
BEST EMPLOYEE AWARD 2020
A
APPRECIATION AWARD 2021