Jitender Kumar

JITENDER KUMAR

House No-H-Sector-12, Pratap Vihar,

Ghaziabad-201009, UP

Email- Jitu62002.yahoo.co.in

Contact no- 9871591026

Professional Summary
An independent and self-motivated profession with excellent research and able to grow positive relationship with clients and colleagues at all organizational levels.

Summary:

Ø  Currently working with Hubert Ebner India Pvt Ltd, New Delhi since March 2010- Till date. (Indo Austrian Joint Venture Company)

Ø  A highly organized and detail-oriented Executive- Jr Operation Manager with almost 9 years’ experience providing thorough and skilful support to Operation Manger.

Ø  Dedicated and focused, able to prioritize and complete multiple tasks and follow through to achieve project goals.

Ø  An independent and self-motivated professional with excellent research and able to grow positive relationships with clients and colleagues at all organizational levels.

Shills Rename__________________________________________________________________

Administrative supports specialist                                          Travel administration

Invoice Processing                                                                  Project Planning

Team Building                                                                        Database management

Filing and data archiving                                                        Excellent planer and coordinator

Critical thinker                                                                        Flexible

Customer service orientated

Handling Clients_________________________________________________________________

Cairn India Ltd, Castrol, SIMPL, Vodafone, Lafarge, British Petroliam, Car Club. Jet Fleet, Dell, HCL, BPCL, HUL, Nalco, Eicher, Honda Cars, Tata Motor , Tata Power, etc.

Work History___________________________________________________________________

Company Name: Hubert Ebner (India) Private Ltd.  (www.he-india.com)

Designation: Jr. Manger Operations and Customer Retention

Ø  Oversee activities directly related to providing services.

Ø  Direct and co-ordinate activities of Pan India businesses or entire departments concerned with the operations.

Ø  Coordinating with trainers and companies regarding Pen India trainings

Ø  Plan and direct activities such as, coordinating with other department heads as required.

Ø  Vendor Creation and vendor Management

Ø  To refer to the SOP and consult the HOD’s of all departments before issuing the data for the clients.

Ø  If request are made from the client for any changes, review the scope and deliverable with concerned trainers & mentioned in the SOP.s

Ø  Maintaining activity report weekly, monthly, Quarterly & annually Pan India in prescribed format excel.

Ø  Handling day to day activities in operations.

Ø  Maintaining MIS operations part on monthly basis.

Ø  Online Engagement (Briefing and Debriefing )

Ø  Providing feedback during the hiring of new person in operations with feedback.

Ø  Being a part of the core team (Ops + Marketing + Finance) to settle day today minor issue through mutual consultation and escalate matters beyond control to the Operation Manager for intervention.

Administrations____________________________________________________________________

Ø  Identifying the training needs across levels through mapping of skills required for particular positions, analysing existing level of competencies of individuals’ vis-à-vis gaps in skills.

Ø  Implementing training & development initiatives for improved productivity, building capability and quality enhancement of the new recruits and old employees.

Ø  Establishing good relationship among employees, resolving their queries and following up with them to ensure maximum employee satisfaction by achieving delivery & quality norms

Ø  Process employee claims

Ø  Supervise and manage all day-to-day office administrative activities.

Company Name: Satyam Fashion Institute in Noida

Designation: As Office Coordinator from Jan 2008 to 10 March 2010.

Education _____________________________________________________________________________

2000    CCS University Meerut UP

Bachelor of Arts: Sociology, Political and Economic